Frequently asked questions

Getting there
The Isles is just off the main A82 Glasgow to Fort William road at the village of Ballachulish. It is well signposted. Coming from the south if you get to a roundabout you’ve gone too far so go right on round it and head back again. Coming from the North if you reach the village of Glencoe then you’ve gone too far.

For local road conditions call reservations on 01855 812946 or visit ITV teletext page 160.

Your arrival
When you arrive at The Isles, we have two large car parks. There are a small number of car parking spaces right at the front door including three disabled spaces. If it’s easier for you, you are welcome to park temporarily just outside the front door to load and unload your luggage. Please ask if you would like any help with your luggage. You may find it more convenient to check in at reception without your bags and we can then identify the most convenient parking space for your room.

Your bedroom will be available from 3pm on your specified day of arrival and will be guaranteed for your first night only. If you arrive earlier we will be delighted to store your bags for you.

On your day of departure we would ask that you vacate your room by 12am. We do offer a late checkout facility up to 1pm at an additional cost of £10.00 per hour. This must be confirmed to Reception before 8am on the morning of departure.

If you are staying on with us, our housekeepers will need access to your room before noon if you wish it serviced – otherwise we will simply leave a bale of fresh towels and a supply of Tea/Coffee outside your door.

What is the Isles actually like?
The Isles is a very informal hotel - the atmosphere comes from the large number of families who use the hotel and the fact that we have a lively restaurant and leisure centre. There is no dress code for the restaurant where people enjoy dressing up or down!

When can we use the Leisure facilities?
The Pool, Bio-Sauna, Turbo Seat and Exercise Room are open from 7:00am to 10:00pm (8:00pm for children). To gain free entry to the Centre just take your key-card along to reception at The Isles. Towels may be hired at The Isles for £1. A condition of using the facilities is that you must comply with club rules, a copy of which is available from reception. Children under 16 must be accompanied by an adult at all times in the pool on a ratio of 1 adult to 2 children. Children under 16 are not able to use the bio-sauna and hydro-seat. For health and safety reasons, children under 17 must be accompanied by an adult in the exercise room.

Can I bring my pet with me?
Whilst most pets are welcome, for the safety and comfort of all guests pets must be kept under the owners control at all times. A charge of £10 per pet per night applies. Dog owners are asked to keep their dogs on a leash until they reach their designated room and do not allow their dogs into the Restaurant, with the exception of Guide Dogs.

What are the meal times?

Table d’hôte Dinner 6:30 - 9:30pm
We will ask you to book a preferred dining time as this avoids us having to ask you to wait when you come to the restaurant. We change our dinner menu daily to reflect the availability of the best local produce and guarantee that all of the choices are created freshly with care in our kitchen. In planning our menus we seek to offer you a choice between dishes prepared in the classical simple Scottish style and alternative dishes which have world influences in their seasoning and presentation.

Breakfast 7:30 - 9:30am
(Sunday 7.30am - 10.00am)

We invite you to help yourself to our buffet featuring healthy options or a traditional cooked Scottish breakfast. Please note that the buffet can be extremely busy in the last 30/40 minutes - especially on Sundays.

Bistro 11.00am - 6:00pm
For lunch or meals at other times of the day our All Day Bistro menu offers something to suit all tastes.

Complimentary tea, coffee and biscuits are available in your room, or you may order beverages in the lounge area and charge these to your account.

What about children’s meals?
If they wish, your kids can dine at the Children’s Dinner Table at 6pm. The menu features Melon & Strawberries, Super Burger, Fish Shapes, Half Baked Potato, Carrot Cake, Fruit and more. The Children’s Table should be booked direct on the “kids blackboard” at the restaurant entrance. After dinner we usually show some children’s films in a special room. Details are posted during each day on the kids blackboard.

Alternatively your children are welcome to dine with you later in the restaurant when they can choose from the Table d’hôte menu or children’s menu. Children who dine from our Table d' hote menu will be charged a supplement.

Dinearound
We are pleased to offer the opportunity for you to dine at our sister hotels, The Ballachulish Hotel and The Oban Caledonian Hotel. Please book your table as early as possible after arrival at the hotel to avoid disappointment as all the restaurants can be extremely busy and tables are allocated on a first-come first-served basis.

What is your smoking policy?
From 1 November 2005 the hotel will be completely non-smoking.

How can people get in touch with me?
The direct telephone number to the hotel is 01855 812946 and the fax number is 01855 811770. These numbers are manned 24 hours a day.