1. Interpretation
1.1 In these General Terms of Business, the following words shall
mean:-
Associate Hotel(s) - a hotel independently owned by a third party
but marketed the Company; Client - the person, firm or company making
a booking or staying at the Hotel; Company - means the Akkeron Hotels
Limited; "Folio & Folio Hotels - are trading names of Akkeron
Hotels Limited. Hotel(s) - a hotel operated and or managed by Akkeron
Hotels Limited with which the Client makes a booking; The ResCo
- trading name of the reservations department of Akkeron Hotels
Limited.
2. Application of Terms
2.1 These terms apply to all bookings to the exclusion of all other
terms and conditions except to the extent that specific terms apply
for a particular booking and have been signed in writing by an Authorised
Representative of the Company.
2.2 Confirmation of a booking by the Client is deemed acceptance
of these terms.
2.3 The term Client and Guest shall be used interchangeably in the
Terms of Business and reference to any one of them shall be deemed
to include reference to the other.
3. Prices
3.1 All published rates include VAT at the current rate.
3.2 The Hotel reserves the right to alter prices for any reason
up to the date of booking or up to 12 weeks prior to arrival, whichever
is the later.
3.3 After such dates, prices may only be altered to reflect a change
in the rate of VAT or for any other reason outside of the control
of the Hotel, in which case the changes will be notified to the
Client. In the latter event, the Client may cancel the booking without
cost.
4. Availability
4.1 All rooms and rates offered by the Hotel are subject to availability
and the discretion of the Hotel Manager.
4.2 Limited numbers of suitable rooms may be allocated to individual
rates, packages or promotions and, when these allocations are taken
up, remaining available rooms may be offered to the Client at a
higher price where the Client requires such rooms.
5. Bookings
5.1 Bookings must be guaranteed for the first night's accommodation
by a major credit or debit card, by payment of a deposit or by agreement
in writing with a company, travel agent or hotel booking agency.
At the discretion of the Hotel, full prepayment may be required.
At least 3 working days are required to process credit and debit
card payments and 5 working days to process cheque payments.
6. Arrival and Departure
6.1 Bedrooms are usually available from 2pm local time on the day
of arrival. However, the Hotel is not in any way obliged to make
bedrooms available to Clients at this time.
6.2 Departure is by 12 noon local time. Failure to check out by
12 noon local time will entitle the Hotel to charge an additional
fee.
6.3 Where possible, at times of high demand when bedrooms are not
available at the check in time, Clients may Check in to the hotel
and use all the Hotel facilities, subject to any rules and restrictions
in place at the Hotel in respect of the use of such facilities,
including but not limited to opening times, supervision of children
and infants etc. whilst the accommodation is being prepared.
6.4 Clients who are aware that they will be arriving at the Hotel
before 2pm local time should inform Reception prior to arrival,
however, the Hotel
cannot guarantee that bedrooms will be available at the time of
arrival before 2pm unless booked from the previous day.
7. Car Parking
7.1 Where car parking is available at a Hotel, the Client should
confirm with the Hotel prior to arrival. On-site parking is free
to Guests and others users of the hotel however it is subject to
availability and cannot be guaranteed.
7.2 Where Hotels have limited or no on-site parking, Clients should
confirm with the Hotel prior to arrival whether off-site parking
is available and whether there is a charge for such off-site parking.
7.3 The Hotel does not guarantee that a car park space will be available
to Clients either at the Hotel or off-site.
7.4 The Hotel does not accept responsibility for damage to, or theft
from, or theft of vehicles parked on the Hotel premises.
8. Cancellations, Amendments and Non-arrivals
8.1 There is no charge, and any deposit paid will be returned, if
a guaranteed reservation is cancelled at any time up to 2pm local
time on the day that the Client is due to arrive at the Hotel.
8.2 In the event of non-arrival or cancellation after 2pm local
time on the day that the Client is due to arrive at the Hotel and
where the booking has been guaranteed, a charge equivalent to one
night's accommodation at the package rate at which the reservation
was made will be levied. Normal terms of payment apply to these
charges.
8.3 The Hotel reserves the right to offset any amount payable for
such cancellation against the Client's credit or debit card without
prior notice or
the approval of the Client, where applicable.
8.4 If the Hotel cancels before 2pm local time on the scheduled
day of arrival, the Hotel's liability to the Client will be no greater
than the amount
paid by the Client in respect of the booking.
8.5 If the Hotel cancels the booking after 2pm local time on the
scheduled day of arrival, the Hotel's liability will be limited
to the charge for one night's accommodation at the Hotel's rate
which applies at the time that the booking was made.
8.6 In the unlikely event that the Hotel does not, for any reason,
have the required number and types of rooms available as per the
booking, the Company reserves the right to relocate the Client to
an alternative hotel of a similar standard in the same locality.
The extra and reasonable accommodation expenses incurred for equivalent
accommodation (for the first night only) shall at the Company's
discretion be paid by the
Company. The acceptance of this alternative accommodation by the
Client (which does not release the Client from its obligation to
make payment to the Hotel in respect of the booking) shall be in
lieu of all other liabilities or obligations which are hereby expressly
excluded. The Client acknowledges that neither the Company nor the
Hotel accept any liability for any loss or damage suffered by or
caused to the Client in consequence of the relocation of the Client.
8.7 A cancellation number will be provided at the time of cancellation
and this should be retained for future reference.
9. Payment
9.1 Settlement of the bill in full, less any advance payments, must
be made prior to departure from the Hotel.
9.2 Upon arrival the Hotel reserves the right to request pre-authorisation
of the Client's credit or debit card or, where payment is to be
by cash, request the client to place cash up to an amount of 1.5
times the room rate multiplied by the number of nights booked.
9.3 All major credit and debit cards are accepted. Personal cheques
are not accepted. Company cheques are not accepted without prior
clearance. Accounts may only be forwarded for payment on completion
by the Client and formal acceptance by the Hotel of an application
for credit facilities, which may be withdrawn at any time. Credit
facilities are not offered to private individuals.
9.4 All sums are due for payment on presentation of the invoice.
In the event of any query relating to the invoice, the Client must
notify the Hotel within 7 days of the invoice date and the Client's
obligation to pay all outstanding balances immediately will not
be affected.
9.5 The Hotel may charge interest at a rate of 4 percentage points
per year above the Royal Bank Of Scotland base rate on any outstanding
balance before and after judgement.
10. Children
10.1 Children aged 15 years and under must be accompanied by a responsible
adult Client at all times to ensure that the children's behaviour
is appropriate for other guests within the Hotel.
10.2 Subject to the availability of suitable accommodation, children
aged 15 years and under stay free when sharing a room with two adults,
on the basis of one child per adult. Children sharing with one adult
or in their own room pay 50% of the adult rate.
10.3 At the discretion of the Hotel, children may be excluded from
certain events or promotions where deemed unsuitable or inappropriate.
10.4 Where hotels have health and leisure facilities, children aged
15 years and under must be accompanied by an adult Client at all
times and they are not permitted to use gymnasium and sun bed/tanning
equipment. Under 5's are excluded from the gymnasium, sauna, spa
pools, tanning and solaria areas at
all times. Under 5's must be accompanied in the swimming pool by
an adult Client at all times. Clients must read and follow the conditions
of use displayed
at such facilities.
10.5 In the interests and safety of children, some health and leisure
clubs may be subject to specific time allocations for use of the
facilities by children. Clients are advised to check with the Hotel
beforehand.
11. Rooms for Disabled Guests
11.1 A number of hotels offer modified facilities for use by Guests
with disabilities. As needs do vary, Guests are requested to check
with the Hotel before booking.
12. Dogs and other Pets
12.1 Normal domestic pets are accepted solely at the discretion
of the Hotel provided that they are kept strictly under control
and provided that they are clean, free from disease and not dangerous.
With the exception of guide and hearing dogs all normal domestic
pets are not allowed in the public areas of the
Hotel and must be kept in the guest's room. Clients and Guests are
asked to check in advance with the Hotel for further details.
12.2 A small charge may be made for each pet, except for guide dogs
and hearing dogs.
12.3 The Client is responsible for controlling the pet (including
guide dogs and hearing dogs) and will be liable for any damage,
soilage or injury however caused by the pet.
13. Behaviour
13.1 The Hotel reserves the right to judge acceptable levels of
noise or behaviour of Clients, Guests or representatives, who must
take all steps for corrective action as requested by the Hotel.
13.2 In the event of failure to comply with management requests,
the Hotel may terminate the booking, stop any event immediately
and / or ask the Client to vacate the Hotel premises immediately
without being liable for any refund or compensation.
13.3 Where bedrooms at this Hotel have been designated non-smoking.
Should you choose to smoke in your room the Hotel reserves the right
charge you
£75.00 to cover the cost of cleaning the room and for the
disruption caused.
14. Right of Refusal
14.1 The Hotel reserves the right to refuse a Client, Guest or representative
entry and accommodation if, on arrival, management reasonably considers
that the guest is under the influence of drink or drugs, is unsuitably
dressed or is behaving in a threatening, abusive or otherwise unacceptable
manner.
15. Discrimination
15.1 It is the policy of the Hotel not to discriminate on the grounds
of race, colour, nationality, religion, sex, marital status, age,
ethnic origin or disability.
15.2 Clients, their employees, guests and all sub-contractors engaged
by or on behalf of the Client are expected to adhere to this policy
and the Hotel may,
without incurring any liability to the Client, remove from the Hotel
any person or persons offending against this policy.
16. External Purchases
16.1 No wines, spirits, beers or food may be brought into the Hotel
or Hotel grounds by Clients, their guests or representatives for
consumption or sale on the premises without the express written
consent of the Hotel and for which a charge may be made by the Hotel.
17. Comments and Complaints
17.1 Any comment or complaint regarding the Hotel should be made
to the General Manager at the time of visit so that the matter can
be resolved immediately. Alternatively, write within 7 days to the
Hotel's General Manager.
18. Statutory Requirements
18.1 The Hotel is subject to statutory controls, including those
relating to fire, licensing, entertainment, health, hygiene and
safety. These must be strictly
observed by Clients, their guests and representatives.
19. Liability
19.1 Other than for death or personal injury caused by the negligence
of the Hotel, the Hotel's liability to the Client is limited to
the price of the booking.
19.2 Unless the Hotel is liable under the above condition 19.1,
the Client indemnifies the Hotel from and against any and all liability
and any claims, proceedings or damages resulting or arising from
the booking, event or function, the Client, guests or any outside
contractors of the Client.
19.3 The Hotel will not be liable for failure to perform to the
extent that the failure is caused by any factor beyond its reasonable
control.
19.4 The Hotel does not accept any responsibility for the Client's
personal property nor those of its guests, employees, representatives,
invitees or contractors including gifts, presents, seminar, conference,
exhibition, or other corporate presentation material or such other
items brought by the Client, its employees, Guests, representatives,
invitees or contractors to the Hotel (cumulatively referred to as
the "Client's Property"). The Hotel may, at the request
of the Client, provide personnel to assist in carrying, directing,
placing, installing or setting up (as the case may be) the Client's
Property. The Hotel will not assume custody or control of such articles,
which remain on Hotel premises at the owners risk. In such an instance,
the Client acknowledges and accepts that the Client shall remain
responsible for the Client's Property and shall not hold the Hotel
liable in any manner whatsoever.
19.5 The Client is responsible for any damage caused to the allocated
rooms, its furnishings, utensils, fixtures and fittings and equipment
in such rooms by any act, omission, default or neglect of the Client,
its guests, employees, representatives, invitees or contractors
and shall pay to the Hotel on demand the amount required to make
good or remedy any such damage.
19.6 Clients should ensure that valuables are covered by the Client's
own insurance policy. The Hotel's liability is limited to the terms
of the Hotel Proprietors Act 1956, a copy of which is available
at Reception in the Hotel.
19.7 Clients must report any loss of or damage to their property
immediately on discovery to the Hotel's Management or Security,
and shall make themselves
available to assist with any reports made by the Hotel to the police.
19.8 Clients shall not enter areas of the Hotel which are indicated
as being closed to the public. The Hotel shall not be responsible
for death, personal injury or loss or damage to property suffered
by a Client and their Guests in such areas.
19.9 Akkeron Hotels Limited liability is limited to those Hotels
operated and managed by Akkeron Hotels Limited and expressly excludes
Associate Hotels.
20. Third Party Liability
20.1 Neither the Hotel, the Company accept any liability for services
rendered by third parties to Clients notwithstanding that such services
may be arranged by the Hotel or the Company.
20.2 Any claim, demand, charge, suit or damages which may be incurred
by the Client or their Guests (or any person claiming thereunder)
shall be made directly with such third parties and the Hotel shall
render all reasonable assistance in this regard.
21. Insurance
21.1 The Client is recommended to have and is responsible for insurance
to cover cancellation, curtailment, and loss of baggage, personal
effects and money.
22. Data Protection
22.1 The information provided by the Client may be processed by
the Company, and/or the Hotel for the purposes it has notified to
the Data Protection Registrar. By confirming the booking, the Client
consents to this processing of the information.
23. Dispute
23.1 These terms will be construed in accordance with English law
and the Hotel and the Client submit to the non-exclusive jurisdiction
of the English courts unless the Hotel is in Scotland, where Scottish
law applies and the Scottish courts will have non-exclusive jurisdiction.
24. Internet Facilities
24.1 Internet facilities are provided by third party providers.
Where these facilities are available in Hotels, the Client acknowledges
that there may be disruption to the connection without prior notice
and the Hotel shall not be liable whatsoever for such disruption.
The Client further undertakes not to use the facility for any fraudulent
purpose or in connection with any criminal offence and in contravention
of any license and will indemnify the Hotel and the Company against
any claim, demand, suit, proceeding or prosecution arising there
from.
